This Privacy Policy describes how ShadeHouse Limited (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of individuals (“users” or “you”) who interact with our website, products, and services. We are committed to protecting your privacy and ensuring the security of your personal information. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Personal Information: We may collect the following types of personal information from you:

• Contact Information: such as your name, email address, postal address, and telephone number.
• Account Information: if you create an account with us, we may collect your username, password, and other account details.
• Payment Information: if you make a purchase, we collect payment card details or other payment information.
• Communication Information: when you contact us or participate in surveys, we may collect your communication preferences and any information you provide during the communication.

1.2 Non-Personal Information: We may collect non-personal information about you automatically when you interact with our website or use our services. This information may include your IP address, browser type, device information, operating system, and browsing behavior. We may also use cookies or similar technologies to collect this information.

2. Use of Information

2.1 Providing and Improving Our Services: We use the information we collect to provide and improve our products and services, process transactions, respond to your inquiries, and personalize your experience on our website.

2.2 Communication: We may use your personal information to communicate with you about our products, services, promotions, and updates. You can opt-out of receiving marketing communications at any time by following the instructions provided in the communication or by contacting us directly.

2.3 Legal Obligations and Protection: We may process your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. We also use the information to protect our rights, privacy, safety, or property, as well as those of our users or the public.

2.4 Aggregated Data: We may aggregate and anonymize your personal information to create statistical or analytical data, which we may use for any purpose, including improving our services, conducting research, or sharing with third parties in an anonymized form.

3. Sharing of Information

3.1 Third-Party Service Providers: We may engage trusted third-party service providers to perform functions and services on our behalf, such as payment processing, data analysis, hosting, and customer support. These service providers may have access to your personal information but are obligated to maintain its confidentiality and security.

3.2 Business Transfers: If ShadeHouse Limited undergoes a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of the transaction. We will take steps to ensure the protection of your personal information during such transfers.

3.3 Legal Compliance and Protection: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. We may also disclose information to protect our rights, privacy, safety, or property, as well as those of our users or the public.

3.4 Consent: We may share your personal information with your consent or as otherwise disclosed at the time of collection.

4. Data Retention and Security

4.1 Data Retention: We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

4.2 Data Security: We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You may have certain rights regarding your personal information, including:

• The right to access, correct, update, or request deletion of your personal information.
• The right to object to the processing of your personal information.
• The right to withdraw your consent for certain processing activities.
• The right to restrict the processing of your personal information.
• The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights or if you have any questions or concerns about our privacy practices, please contact us using the information provided in the “Contact Us” section below.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by ShadeHouse Limited. This Privacy Policy does not apply to such third-party websites or services. We recommend reviewing the privacy policies of those third parties before providing any personal information.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and the revised date will be indicated at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

8. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

ShadeHouse Limited
hello@shadehouse.co.uk

Please note that we may request additional information from you to verify your identity before fulfilling your requests or inquiries.